Reference

How We Handle Your Account Information

We collect only what's needed to run your account, process bKash, Nagad and Rocket payments, and keep the platform secure. This policy explains what we gather, how we use it, and the choices you have.

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BDBajee 77 How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Data Requests

Questions about what we collect, how we store it, or how to request your information are handled through the same support channels you use for account help. Each path is staffed to answer privacy queries and process data-access requests.

Team online

Live Chat

Open the chat widget in the bottom corner of any page; privacy and data requests are routed to account specialists who can confirm what we hold and guide you through access or deletion steps.

Email Support

Send your data-access or correction request to our support email; include your registered mobile number and a brief description of what you need so we can verify your identity and respond within a few business days.

Account Settings

Log in and visit the account-settings panel to download a summary of your transaction history, update contact details, or submit a formal request to close your account and erase associated records.

DATA SAFEGUARDS

How We Protect Your Information

We encrypt payment data, limit internal access to personal records, log changes to account details, and run routine security audits. These controls reduce the risk of unauthorised access and help us respond quickly if something unusual appears.

Encryption In Transit

Every connection between your device and our servers uses SSL encryption, so login credentials, payment instructions to bKash, Nagad or Rocket, and session tokens stay shielded from interception while they travel across the network.

Access Logging

We record who views or modifies account records internally, creating an audit trail that helps us spot unauthorised activity and ensures that only authorised staff handle sensitive information like withdrawal requests or identity documents.

Data Retention Limits

Once you close your account, we keep transaction and verification records for the compliance period required by financial regulations, then delete or anonymise them so they can no longer identify you personally.

Cookie Controls

Session cookies keep you logged in; analytics cookies measure page performance. You can block or clear cookies through your browser's privacy settings, though some features like saved preferences may not persist between visits.

Common Questions About Your Data

We collect your mobile number, email address, date of birth, and payment details needed to process deposits via bKash, Nagad or Rocket. Device data like IP address and browser type is logged to prevent fraud.

Yes. Contact support via live chat or email with your registered mobile number, and we'll send a summary of your account profile, transaction history, and any identity documents you uploaded for verification.

We retain transaction records and verification documents for the compliance period required by financial regulations, typically several years, then delete or anonymise them so they no longer identify you personally.

We share only the minimum data required with bKash, Nagad and Rocket processors to complete each transaction. Payment providers operate under their own privacy policies; we do not sell your information to marketers or data brokers.

Log in, open account settings, and edit your email or mobile number directly. For more sensitive changes like date of birth or registered name, contact support with identity verification so we can confirm the update.

We use session cookies to keep you logged in and analytics cookies to measure page load times and navigation patterns. You can block or delete cookies in your browser settings, though some features may not work.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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